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  • Writer's pictureRonda Strickland

Operational Excellence

When asked about the success of the Master Title team, there are two themes that spring to mind: Teamwork and Dedication. These cornerstones to our success are evident in the way our team approaches every interaction and opportunity that comes our way. Our focus on Teamwork is centered in a culture of community that celebrates strong ties to our clients and to one another. Team-based processes encourage a sense of togetherness and support within our organization and the idea that "many hands make light work" is integral to our in-office philosophy. By promoting integral responsibilities, cross-training and procedural backups, we easily provide the quality experience that our clients expect and deserve. We are continually working together to identify opportunities to improve and refine our workflows that support the level of operational excellence synonymous with the Master Title experience. Another hallmark of our superior service is our Dedication to growth, support, and satisfaction. Master Title team members are all part of a long-term and comprehensive training initiative to support their professional growth of knowledge in the title industry. Our methodology to team building is simple: to seek out quality people and teach them quality practices. Committing to talent development is an undertaking that can be difficult for organizations, but is a highly held value for us.

The process of growing our team one step at a time encourages team members to progress together and support one another through each learning experience. We truly embrace the asking of questions and the inevitable evolution that will result from the answers. It is our firm belief that investing in the development and satisfaction of our team results in the best possible outcome for our partners and clients. While our methods and our team may be growing and changing, our dedication to the best possible service is unwavering and will always be the focus in all that we do!

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